COVID-19 Updates

Updated Business & Finance processes in response to COVID-19 as of October 21, 2021.

Visit Safe and Healthy Buckeyes with details and current updates for faculty, staff & students.

During this unprecedented point in time, colleagues throughout the Office of Business & Finance are undertaking measures to ensure business continuity while keeping the health and well-being of our university community top of mind. 

Travel Guidelines issued June 7, 2021

Coronavirus temporary travel guidelines:

Previous travel Guidelines issued March 11, 2020; Guidelines issued March 23, 2020; Guidelines issued June 20, 2020.


Personal Protective Equipment (PPE) & Return-to-Campus Kits

OSU Stores offers COVID-19 Personal Protective Equipment (PPE) for your department to purchase through eStores. See the full listing on item details and numbers for placing your order.  Delivery is typically within two days. Questions can be directed to View COVID-19 PPE supplies.

Central Receiving, Mail & Deliveries

Central Receiving Update - as of November 23, 2020

Central Receiving and inter-office mail services remain open and continue to provide service to buildings that are open for receiving and pickup. We will hold undelivered packages until the campus re-opens. If a received delivery contains perishable items, an email will be sent to the contact with instructions for pickup by will call.

In addition to providing full service to open buildings, Central Receiving is servicing the following drop boxes:

LocationType of Box
Doan Hall N129AUPS Box
Biomedical Research Tower

OSU Box, UPS Box

McCampbell Hall UPS Box
2050 Kenny RdUPS Box
2650 Kenny Rd (Central Receiving)OSU Box, UPS Box
Veterinary Hospital


660 Ackerman Rd

UPS Box (adjusted pickup time to 8:00 am instead of 4:30 pm)

Mail Services
Mail Services remain open to support Main Campus. Should units wish to hold incoming United States Postal Service (USPS) mail, service must be stopped directly through the USPS by each department.

General Deliveries from 3rd Party
If your package is being delivered directly by Amazon, UPS, FedEx, etc., please contact your vendor for the tracking number so that you can track it. If packages are re-routed to Central Receiving, they will be held for future scheduled delivery. Questions should be directed to the 3rd party.

Water Delivery Changes

Magnetic Springs Water Company has recently made adjustments to deliveries due to COVID-19. Magnetic Springs will place all University accounts on a “will call” basis until further notice. What this means is: Magnetic Springs will only deliver to locations that call or email saying that they need water. They will be on campus one day a week, more if needed, to make these deliveries. Magnetic and the University believe this is the best way to continue delivering and keeping employees safe in this time of uncertainty. If you have any questions, please call 614-421-1780 or email

More details on Mail and Central Services can be found on the web, or contact Customer service at or call 614-292-2694. 

Deposits, Checks & Purchasing

Operations Update - as of January 8, 2021

Stores & Receiving Building are currently open to accept deposits at 2650 Kenny Road. Business hours are M-F 7:30 am - 4:00 pm. For questions, please contact Treasury Management or Accounts Payable.

Accounts Payable team members are teleworking with business hours from M-F 7:30 am-4:30 pm. Check Runs and Pick-ups are only on Thursdays, between 1:00 pm and 4:00 pm at 2650 Kenny Road.  Questions should be directed to

Purchasing staff are currently teleworking with business hours from M-F 8:00 am-5:00 pm. Please contact Purchasing Customer Service at or visit the web for more details.

Surplus Department

Surplus Services will close for the duration of the Level 4 (purple) advisory designation.
Public Sale and Department Transfer Day is suspended until further notice. 
GovDeals pickups are being scheduled by appointment only. Building access is being kept to a minimum and allowed only by permission. Masks are required for all pickups.
Please contact us with any questions or concerns:

Internal Audit

Internal Audit remains committed to assisting departments with financial/operational audits, information systems audits and compliance, and to that end are planning to work with their clients as much as possible to continue to do audits in progress. 
Given the challenges, the Internal Audit staff are cognizant and understanding of work that can be done through email and via phone conversations. Clients should contact their applicable audit staff. Staff are set up to be responsive to email and office phone numbers, which have been forwarded to their personal phones.

Office of University Bursar

Check Payments
All Bursar processes are currently operational. Check payments are currently processed twice a week on Tuesdays and Thursdays. Students should mail checks to P.O. Box 183248, Columbus, Ohio 43218-3248 or pay online. There is no fee for online check payments. Online credit cards incur a 2.75% convenience fee.

Check Refunds
Check refunds are mailed using the following address hierarchy depending on what address is on file: residence hall, current mailing address, permanent address. Students expecting to receive a refund should be encouraged to sign up for direct deposit at Buckeyelink

Student Questions
Students are encouraged to email Buckeyelink at or call 614-292-0300.

Past-Due Accounts
Former students or customers with past-due debt should be directed to the University Collections by calling 614-292-1056 (option #2) or email

Questions or concerns?

Please contact Business & Finance for questions related to business processes, and contact Wexner Medical Center for questions related to the coronavirus pandemic.