PCard Office Hours Summary (Jan-May 2022)

Summary of PCard Office Hours (Jan-May 2022):

PCARD WEBSItE Email pcard

May 2022 - Office Hours Summary

UPDATES:

  • PCard Staffing Updates:
    • New staff: Elaine Mason & Scott Dodsworth
    • Maria Swartz has moved from the PCard Team to the Travel Team.
  • 2022 PCard Renewals:
    • Pickup notices were sent to your colleges SFO and SC Manager
    • Cards will remain active until the end of the month in which they expire

REMINDERS:

  • Transactions Not Expensed - Review, submit and approve PCard transactions on an Expense Report in a timely manner.  Suspension warning notices will be issued to cardholders/card managers with transactions not submitted on an Expense Report for more than 90 days from load in Workday.
  • OneDrive – Do NOT store/share full PCard acount numbers in OneDrive.  ODTI (previously known as OCIO) will be monitoring for compliance.
  • Airfare - Do NOT purchase on your PCard.

DISCUSSION TOPICS:

What to do if your PCard Declines

Things to consider:

  • Did you activate your PCard (new & replacement cards)?
  • Was the card information (card #, expiration date, CVV) entered correctly?
  • Did you use the billing address listed on your PCard Statements?
  • Does the transaction exceed your cards single transaction limit?
  • Will the transaction put you over your cards cycle limit?

Contact the PCard Office

Contact PNC Customer Service

  • US: 1-800-685-4039 (listed on the back of your PCard)
  • Outside US: 1-706-644-3224 (listed on the back of your PCard)
  • Must know your 4-digit verification code (4 digit code that you provided in Section I of your PCard Application)

Fiscal Year-End Reminders:

  • Ensure Transactions are process on an approved ER
  • Run Reporting in Workday to identify:
    • Transactions not approved on an ER
    • ERs with status ‘In Progress’
  • Helpful Reports:
    • Credit Card Transactions – OSU
    • Find Expense Reports – OSU
    • My Expense Reports

 

April 2022 - Office Hours Summary

UPDATES:

  • Credit Card Transactions – OSU report updated with additional features and output options. See Job Aid for guidance to run report.
  • 2022 PCard Renewals:
    • Cards will remain active until the end of the month in which they expire
    • Pickup notices were sent to your colleges SFO and SC Manager

REMINDERS:

  • Transactions Not Expensed - Review, submit and approve PCard transactions on an Expense Report in a timely manner.  Suspension warning notices will be issued to cardholders/card managers with transactions not submitted on an Expense Report for more than 90 days from load in Workday.
  • PCard Office Hours - Offered 2nd Tuesday of each month from 2-3 p.m. with summary posted at PCard Website (under News).  Stay tuned for updates regarding moving to Zoom platform.
  • OneDrive – Do NOT store/share full PCard acount numbers in OneDrive.  ODTI (previously known as OCIO) will be monitoring for compliance.
  • Airfare - Do NOT purchase on your PCard.
  • Decommission of eTravel and eRequest Systems - Access historical data (pre-Workday) in Tableau Server.  See Job Aids for access and guidance.

DISCUSSION TOPICS:

Ensure that PCard transactions are submitted on an Expensed Report in a timely manner:

  • Payment has already been made to the bank
  • Expensing transactions ensures that the accounting hits the correct set of Worktags during the appropriate fiscal year.
  • If using Grant funding, you must ensure that you are expensing the transactions before the Grant closes.

To view unexpensed PCard transactions:

  • Run the Credit Card Transactions – OSU report (in Workday)
  • Apply fitler options to narrow output results for a specific card or area (e.g., last 4 digits of card or Cardholder/Card Manager name)
  • Check the box to “Exclude Approved” transactions

Job-Aids Available at the ARC:

March 2022 - Office Hours Summary

UPDATES:

  • Credit Card Transactions – OSU report has been updated. See Job Aid for guidance.
  • PCard Office Hours - Offered 2nd Tuesday of each month from 2-3 p.m. with summary posted at PCard Website (under News).  Stay tuned for updates regarding moving to Zoom platform.

REMINDERS:

  • PCard Renewal 2022 - cards will be active through the end of the month in which they expire; cards will be distributed through unit SFO/Service Center and will not be sent to home/work address
  • OneDrive – Do NOT store/share full PCard acount numbers in OneDrive.  ODTI (previously known as OCIO) will be monitoring for compliance.
  • Decommission of eTravel and eRequest Systems - Access historical data (pre-Workday) in Tableau Server.  See Job Aids for access and guidance.
  • Transactions Not Expensed - Review, submit and approve PCard transactions on an Expense Report in a timely manner.  Suspension warning notices will be issued to cardholders/card managers with transactions not submitted on an Expense Report for more than 90 days from load in Workday.

DISCUSSION TOPICS:

Reassigning Expense Credit Card Transactions

  • Allows Card Manager to reassign a PCard transaction to another employee or an External Committee Member (ECM).
  • Typically used when a travel related transaction is placed on a PCard and needs to be tied to another employee or ECM’s approved Spend Authorization
  • NOT available on Individual PCards
  • Responsibility to ensure that the expense report is entered still lies with the Cardholder/Card-Manger
  • Important Note: PCard Managers should consult their college/unit or service center for unique processing options (including directly expensing the transaction in lieu of reassignment).
  • See Job Aid for additional guidance.

Expensing Transactions for Another Employee or ECM

  • This action can only be performed if you have the Expense Data Entry Specialist (EDES) role in Workday
  • Allows you to enter the expense reports on another employee's behalf or for an External Committee Member (ECM)
  • When would this be used?
    • If a travel related transaction was placed on your PCard for another employee or ECM and you need to tie the expense report to their approved Spend Authorization number (SA#)
    • If another Cardholder/Card Manager from your college/unit leaves the university and has outstanding transactions that you are expensing on their behalf.

February 2022 - Office Hours Summary

UPDATES:

  • OneDrive – Do NOT store/share full PCard acount numbers in OneDrive.  ODTI (previously known as OCIO) will be monitoring for compliance.
  • Decommission of eTravel and eRequest Systems - Access historical data (pre-Workday) in Tableau Server.  See Job Aids for access (link is external)and guidance(link is external).

REMINDERS:

  • PCard Office Hours - offered 2nd Tuesday of each month from 2-3 p.m.
  • PCard Renewal 2022 - cards will be active through the end of the month in which they expire; cards will be distributed through unit SFO/Service Center and will not be sent to home/work address
  • Transactions Not Expensed - Review, submit and approve PCard transactions on an Expense Report in a timely manner.  Suspension warning notices will be issued to cardholders/card managers with transactions not submitted on an Expense Report for more than 90 days from load in Workday.

DISCUSSION TOPICS:

Fraudulent charges made on a PCard must result in cancellation of the account to prevent further unauthorized charges.  Fraulent charges must be disputed to recover lost amount.

How do I identify fraud transactions?

  • Transaction that appears on your card's monthly statement that is not authorized or initiated by OSU
  • Transaction that appears on your card in Workday that is not authorized or initiated by OSU
  • For Department or Service Cards, refer to the required Tracking Log for verification of legitimacy

Who do I notify about a fraudulent transaction?

  • Contact PNC at (800) 685-4039 immediately to cancel card (you will be prompted for your 4 digit verification code that you provided on your application)
  • Contact the PCard Office (pcard@osu.edu) to initiate a replacement card.
  • Notify your College/VP Area's Service Center to advise of purchase limitations and access another PCard
  • If the card has been lost or stolen on campus and resulted in a fraudulent transaction, report to campus police.
  • IMPORTANT:  Complete a dispute form and submit to PNC within 60 days from the date of the bank statement on which the fraulent charge appears

How do I get a replacement card?

  • Contact the PCard Office (pcard@osu.edu) to initiate a replacement card.
  • Replacement Cards typically arrive at the PCard Office within 5-10 business days from request.
  • The PCard Office will notify the Cardholder/Card Manager by email with pick-up instructions. 

Do I still need to expense the transaction in Workday?

All transactions that load into Workday must be processed on an Expense Report, even if they are fraudulent.  If disputed properly, any resulting credit transaction must also be processed on an Expense Report.

Tips for Expense Report entry for fraudulent transactions and applicable credits from disputes:

  • Business Purpose: “Disputed Credit Card Transactions”
  • Expense Item: “Disputed Credit Card Transactions”
  • Attach the dispute form and a copy of your statement as documentation
  • Dispute details are required in the Business Reason/Memo sections
  • Use the same set of Worktags (for both the fraudulent transaction and the credit) so that they offset each other. 

January 2022 - Office Hours Summary

UPDATES:

  • PCard Office Hours - offered 2nd Tuesday of each month from 2-3 p.m.
  • PCard Renewal 2022 - cards will be active through the end of the month in which they expire; cards will be distributed through unit SFO/Service Center and will not be sent to home/work address

DISCUSSION TOPICS:

  • Cardholders and Card Managers are responsible for expensing transactions within 7 business days from the transaction load in Workday.
  • Run the Credit Card Transactions-OSU report in Workday to:
    • Monitor transactions not expensed and current status
    • Identify inventory of cards for unit or transaction by card
  • Refer to Job Aid at the ARC for guidance running Credit Card Transactions-OSU report