Frequently Asked Questions
I have identified a fraudulent transaction on my PCard. What do I do next?
Charges made to your card before it is cancelled are the liability of the university. Follow the steps: Lost, Stolen or Fraudulently Used Cards at the PCard Website.
Note: If fraudulent charges occur, be sure to complete a dispute form and submit to PNC within 60 days from the date of the bank statement on which the disputed charge appears.
If I have a fraudulent transaction on my PCard, do I still need to submit an expense report?
Yes, you must still submit an expense report even if a transaction is in dispute. The expense report should be submitted within 7 days of the transaction load into Workday. Select PCard - Disputed Transaction or Dispute Credit as the business purpose and Disputed Credit Card Transactions as the expense item type on the line of the expense report. You also must attach a copy of the Dispute Form to the associated Expense Report
What do I do if a personal charge was made on my PCard in error?
Personal charges are not permitted on the PCard. However, when an error occurs, the personal amount charged must be repaid to the university within 7 business days. Follow the steps at the Repayment Process for Personal Expense Charged to University Payment Tools - PCard job aid.
What expense item type should I use to expense an erroneous personal charge?
You should use the expense item type that maps best to the item purchased when expensing the transaction.