Central Receiving is working to provide the university community with unparalleled delivery services, utilizing our professional delivery team, new business processes and the OSU Shipment Tracking System. We can provide expedited same-day shipping, standard next-day shipping or specialized scheduled deliveries, as well as pickups for outgoing shipments.
MAY 22, 2020 OPERATIONS UPDATE
Central Receiving and Mail Services remain open to support Main Campus. Continue to check back daily.
Help protect yourself and others around you with stopping the spread of COVID-19 by wearing a mask prior to entering the building.
All campus mail and UPS drop boxes have been closed except for the following:
|Location||Type of Box|
|Doan Hall N129A||UPS Box|
|Biomedical Research Tower|
OSU Box, UPS Box
|McCampbell Hall||UPS Box|
|2050 Kenny Rd||UPS Box|
|2650 Kenny Rd||OSU Box, UPS Box|
|660 Ackerman Rd|
UPS Box (adjusted pick up time to 8:00am instead of 4:30pm)
Central Receiving does not deliver parcels and mail from the United States Postal Service (USPS). Incoming USPS mail is delivered direct by the USPS and must be stopped or redirected by you or your department. For information on how to hold or forward your USPS mail service we recommend using the following website: https://www.usps.com/manage/
Undelivered packages will be held at Central Receiving. If the delivery contains perishable items, an email will be sent to the contact with instructions for pickup by will call.
Will call will be located at Central Receiving, 2650 Kenny Road, at the first dock door, between the hours of 12:00 p.m. to 3:00 p.m. M-F. If you want to pick up your package, please email your PO and/or Tracking Number. If you know when you are arriving, provide your pickup time and date. Please call 614-292-1191 when you arrive, and we will let you know how to retrieve your package. You must wear a mask or appropriate facial covering to enter the building.
Packages cannot be forwarded to your remote work address.
If your package is being delivered direct by Amazon, UPS, FedEx, etc., contact your vendor for the tracking number so that you can track it. If they are re-routed to Central Receiving, they will be held for future scheduled delivery.
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Notes for pickup requests
- UPS & Mail pickup requests must be made by 3 pm for same day pickup.
- Pickups of more than 10 pieces or 100 lbs. may be scheduled as a bulk pickup for the next business day.
Central Receiving now offers a solution to track the status of central campus deliveries for parcels and freight received at 2650 Kenny Road.
Please have your OSU Purchase Order Number and or UPS or FedEx tracking number ready.
Pickups and Returns
After submitting returns, please attach the form or the email confirmation to the package and leave the item so it is visible to the driver in the same location that is selected on the returns form. Please communicate to others in your department where the return is located in case you are not present when our driver arrives.
Outgoing UPS, FedEx and Freight Shipment: Scheduling a Pick-Up by a Mail Services driver is only for items that do not fit in a UPS/OSU drop box. Requests must be made by 3:00pm for same day pick-up. Any pickup larger than 100 lbs. or more than 10 pieces, may be scheduled as a bulk pickup, for the next business day.
PO Return: Our vendors typically have a strict 30-day return policy. Please keep in mind, when you submit your request for return, we need time to make the pick up and contact the vendor inside of that 30-day window. To be safe, you should submit your returns ASAP.
Incorrect or damaged orders
If you have received an order from a vendor and the order is not correct (the wrong product or incorrect quantity) or damaged, please contact the vendor directly for corrective actions.
UPS has provided a web portal for all OSU employees to create shipping labels. For instructions on how to receive an account for CVS, please visit Shipping ASSIST.
- UPS Transit times by ZIP Code
- Shipping Dry Ice/Hazardous Materials (UPS Support)
- Additional Dry Ice Resources (OSU Support)
- General UPS questions/Tracking/Missing Packages/etc: 1-800-142-5211
- UPS Dry Ice and Hazardous Material Questions: 1-800-554-9964
- Order UPS Shipping Supplies
Central Delivery Points
Through collaboration, this project offers a streamlined delivery network that enhances safety, increases delivery capacity and provides dependable, secure service levels.