Collections

Collections offers a wide variety of services based on the needs of both current and no longer enrolled students. Collectors in the Bursar’s office are available to assist with payment arrangements. ECSI assists with multiple loan related options, such as deferments, forbearance, payments, etc.


Did you receive a letter or phone call about a university debt and have a question? Please email collections@osu.edu or call 614-292-1056 (option 2) during business hours for assistance.

Make a collections payment


To make a collections payment, through our third-party partner, ECSI, you will need your account and pin number located on your statement. If you do not have your statement, please contact our office.

Resources

Perkins, University and Health Profession Loan Payments

Loan repayment begins for Perkins, University and Health Profession loans at the conclusion of the grace period for each loan. The grace period is a period of time after borrowers graduate, leave school or drop below half-time enrollment when they are not required to make payments. The total amount of the loan, plus accrued interest and any collection costs must be repaid.
All loan payments are due on the 25th of each month.

Payments (checks or money orders with your account number) can be made payable to:
    The Ohio State University/ECSI
    PO Box 718
    Wexford, PA 15090

To make an on-line payment, simply access the website of ECSI at www.heartlandecsi.com and click the Manage Your Loan Payment,  log-in by using the following information:
    School Code: 59
    Account Number:  Your nine-digit Social Security number
    PIN: Located on your bill*
*If you do not have a bill, please contact ECSI’s Customer Service at (888) 549-3274.

Payment Arrangements

Payment arrangements can be made by contacting the Collections department in the Office of the University Bursar at 614-292-1056 and press prompt number 2.  A collector will work with you to establish the best option for repayment.

ECSI

The Ohio State University has contracted with Educational Computer Systems, Inc. (ECSI) to generate your monthly billing statements, process your loan payments and provide customer service for your University and campus-based Federal loans. ECSI is committed to protecting the confidentiality of information that individuals entrust to the company. Therefore, ECSI does not sell personal information about current or former borrowers to anyone. Safeguard provisions have been instituted to ensure compliance with the Gramm-Leach Bliley Act (GLBA). For further information regarding ECSI, please login to http://www.heartlandecsi.net/

ECSI Customer Service
Email: cservice@ecsi.net
Phone: 888-549-3274

Services provided by ECSI:

  • Electronic or phone payments
  • Promissory note completion
  • Exit Interview
  • Address change (also needed by Ohio State)
  • Forbearances
  • Deferments
  • Postponements
  • Cancellations

Office of the Ohio Attorney General

The Office of the Ohio Attorney General assists The Ohio State University in the collection of delinquent accounts.  If you have received communication from the Ohio Attorney General’s Office for a delinquent debt, please contact their office at:

1-888-665-5440
www.ohioattorneygeneral.gov

Department User Guide

Departments that sell goods and services to students, employees, and external customers (individuals and organizations) must record accounts receivable as well.

Per the Office of Business and Finance Policy 5.14 – Accounts Receivable, if a receivable remains uncollected after 90 days (120 days after the original due date), the department is REQUIRED to transfer the receivable to the Office of the University Bursar (OUB) for collection.

The Department Collections User guide will walk you through the steps needed to transfer your uncollected receivables to OUB and the subsequent steps OUB will take to collect these receivables.

For additional questions, please contact Collections@osu.edu

 

Contact University Collections

Office of the University Bursar
P.O. Box 183248
Columbus, Ohio 43218-3248

collections@osu.edu
Phone: 614-292-1056 (option 2)
Fax: 614-292-1106

Office Hours
Monday - Thursday 8am - 4pm
Friday 9am - 4pm
 

Effective March 17, 2020, in person service has been suspended until further notice. Please contact us via phone or email during normal office hours.