Accounts Receivable at Ohio State

As an institution, The Ohio State University sells a wide variety of goods and services to external customers comprising nearly $635 million in university assets. To best serve our customers, we are pleased to offer a shared model for management of accounts receivable: individual departments and units provide products or services and invoice for them while the Office of the University Bursar serves as the central clearinghouse for receipt and processing of payment for most invoices issued across campus.

To learn more about accounts receivable at Ohio State, review the information below.

Customers Purchasing Goods or Services


Pay My Bill - Payment Options

Thank you for choosing Ohio State for your business. We are pleased to offer a variety of payment methods to accommodate your needs. Choose from one of the following options.

Pay Online - https://go.osu.edu/paymybill

You may choose to pay via electronic funds transfer (ACH) or by credit or debit card. There are no fees associated with electronic funds transfer payments. A non-refundable 2.75% processing fee is assessed to all credit or debit card transactions.

You will need a copy of your invoice, specifically the invoice number (CI-########) and your customer ID number (CST-#######) found in the top right corner of your invoice, in order to process payment. If you do not have a copy of your invoice or invoice number, please contact the university department or unit who provided your goods or services.

NOTE: This web payment portal does NOT accept payments for student tuition and fees; Wexner Medical Center patient billing; or Optometry, Dental, or Veterinary Clinic patient billing. Additionally, payments toward accounts in Collections placed with the Ohio Attorney General (OAG) must be made directly on the Ohio Attorney General website.

If you have questions about whether this web payment portal is appropriate for your payment, please contact the Office of the University Bursar at 614-292-1056 or bursar@osu.edu.

Pay By Mail

Please send check payments to the following address. Include your Customer ID number (CST-#######) and invoice number (CI-########) found at the top right corner of your invoice in the memo line of the check. All payments are processed within 24 hours of receipt.

The Ohio State University
Accounts Receivable
PO Box 182905
Columbus, OH 43218

At this time, we are unable to accept payments over the phone or in person. Additionally, for our safety and your peace of mind, we are unable to accept cash as a method of payment. Please choose from one of the above options.

About Your Invoice

Sample customer invoice

Contact the Department Who Provided Your Goods or Services

If you have questions about your invoice(s), please contact the Ohio State University department who provided your goods or services using the contact information below. If the department who provided your invoice is not listed, please contact the Office of the University Bursar for additional assistance.

Entries are in alphabetical order by department. Check back frequently as new contact information is added.

I purchased my goods or services from...websiteEmail AddressPhone Number
Arabidopsis Biological Resource Center (ABRC)https://abrc.osu.edu/abrc@osu.edu614-292-9371
Athletics, Department ofhttps://ohiostatebuckeyes.com/ATH-Invoices@osu.edu 
Benefits Billinghttps://HRConnection.osu.edu
(OSU credentials required)
HRConnection@osu.edu614-247-myHR (6947)
Campus Chemical Instrumentation Center (CCIC)https://www.ccic.osu.edu/fox.1105@osu.edu614-292-0689
Center for Automotive Research (CAR)https://car.osu.edu/ 614-292-5590
Center for Design and Manufacturing Excellence (CDME)https://cdme.osu.edu/runnels.12@osu.edu614-292-6162
Center for Electron Microscopy and Analysis (CEMAS)https://cemas.osu.edu/ponomarenko.1@osu.edu614-643-3110
Center on Education and Training for Employment (CETE)https://cete.osu.eduCETE-receivables@osu.edu614-292-6869
Center for Public Health Practice (CPHP)https://u.osu.edu/cphpCPH-Practice@osu.edu 
Chemistry and Biochemistry, Department ofhttps://chemistry.osu.edu/asc-chem-accounting@osu.edu614-292-6009
Child Care Programhttps://hr.osu.edu/child-care-programlambert.339@osu.edu614-292-4453
College of Pharmacyhttps://pharmacy.osu.edu/  
Dental Clinicshttps://dentistry.osu.edu/patients/ohio-state-dental-clinics 614-292-0335
Driving Simulation Laboratoryhttps://drivesim.osu.edu/  
ElectroScience Laboratory (ESL)

https://electroscience.osu.edu/

 614-496-9887
English, Department ofhttps://english.osu.edu/english.fiscal@osu.edu614-292-6065
Fisher College of Businesshttps://fisher.osu.eduturk.272@osu.edu 
HRConnectionhttps://HRConnection.osu.edu
(OSU credentials required)
HRconnection@osu.edu614-247-myHR (6947)
International Data Evaluation Center (IDEC)https://www.idecweb.ushelpdesk@idecweb.us614-292-6357
John Glenn College of Public Affairshttps://glenn.osu.eduglenn-training@osu.edu614-292-3242
Keep Bookshttps://keepbooks.osu.eduosulc@osu.edu614-292-6357
Lima Campushttps://lima.osu.edu/phelps.2@osu.edu567-242-7205
Literacy Collaborativehttps://lc.osu.eduosulc@osu.edu614-292-6357
Mansfield Campushttps://mansfield.osu.edu/  
Marion Campus Office of Finance and Business Serviceshttps://osumarion.osu.edu/faculty-and-staff/staff-services/financeandbusiness/marionbog@osu.edu740-725-6311
Nanotech West Labhttps://nanotech.osu.edunanotech@osu.edu614-688-3055
Nisonger Centerhttps://nisonger.osu.edunisongeradmin@osumc.edu614-685-3192
Nuclear Reactor Laboratory (NRL)https://reactor.osu.edu/reactor@osu.edu614-688-2172
Office of the Chief Information Officer/ Office of Distance Education and eLearning (OCIO/ODEE)https://ocio.osu.edu/ociobillingcenter@osu.edu614-688-4357
OHTECH (includes OARNet, Ohio Supercomputer Center, and OhioLINK)https://www.oh-tech.org/ 614-292-9248
Ohio Manufacturing Institute (OMI)https://omi.osu.edu/kelley.81@osu.edu614-256-3724
Ohio Sea Grant & Stone Lab

https://ohioseagrant.osu.edu/
https://stonelab.osu.edu

StoneLabAR@osu.edu

419-285-1800
614-292-3582
Optometry Clinichttps://greatvision.osu.edu/ 
OSU Comprehensive Cancer Center (OSUCCC) Shared Resourceshttps://eramp.osumc.eduerampadmins@osu.edu614-688-9323
Public Safety, Department ofhttps://dps.osu.edu 614-247-6300
Reading Recoveryhttps://readingrecovery.osu.eduosulc@osu.edu614-292-6357
Simulation Innovation and Modeling Center (SIMCenter)https://simcenter.osu.edu/pasternak.6@osu.edu614-292-3598
Student Health Serviceshttps://shs.osu.edu/shs@osu.edu614-292-4321
Transportation and Traffic Managementhttps://ttm.osu.edu/ttminfo@osu.edu614-292-RIDE (7433)
Uniprinthttps://uniprint.osu.edu/uniprintcustserv@osu.edu614-292-3450
University Airporthttps://osuairport.org/  
University Housinghttps://housing.osu.eduhousing@osu.edu614-292-8266
University Laboratory Animal Resources (ULAR)https://ular.osu.edu/  
University Librarieshttps://library.osu.edu/asklibcirc@osu.edu614-292-2400
WOSU Public Mediahttps://wosu.orgbusiness@wosu.org614-292-4337

Late Payments & Collections

Finance charges and/or late fees may apply after the due date listed on your invoice. The Ohio State University reserves the right to withhold subsequent goods, services, and/or university records until the outstanding balance is paid in full.

Past due balances are subject to collection efforts by The Ohio State University and the Office of the Ohio Attorney General (OAG) in accordance with state law. Collection methods include but are not limited to state tax refund offsets, bank account attachments and litigation.

 

University Departments Selling Goods or Services


If you are a staff member in a university department who sells goods or services to external (non-Ohio State) customers, please find resources applicable to you on the Accounts Receivable for University Departments webpage. Note that you must use your university credentials (OSU name.# and password) to access the page.

Resource topics include:

  • About the accounts receivable process
  • Request customer creation or customer edits (customer creation/edit intake form may be found here)
  • Accounts receivable for university units invoicing outside Workday
  • Accounts receivable reporting
  • Following up with customers
  • Accounts in collections
  • Returned checks
  • Training and other resources

 

Contact Information


Please utilize the following contact information for questions or concerns.