Accounts Receivable at Ohio State
As an institution, The Ohio State University sells a wide variety of goods and services to external customers comprising nearly $635 million in university assets. To best serve our customers, we are pleased to offer a shared model for management of accounts receivable: individual departments and units provide products or services and invoice for them while the Office of the University Bursar serves as the central clearinghouse for receipt and processing of payment for most invoices issued across campus.
To learn more about accounts receivable at Ohio State, review the information below.
Customers Purchasing Goods or Services
Pay My Bill - Payment Options
Thank you for choosing Ohio State for your business. We are pleased to offer a variety of payment methods to accommodate your needs. Choose from one of the following options.
Pay Online - https://go.osu.edu/paymybill
You may choose to pay via electronic funds transfer (ACH) or by credit or debit card. There are no fees associated with electronic funds transfer payments. A non-refundable 2.75% processing fee is assessed to all credit or debit card transactions.
You will need a copy of your invoice, specifically the invoice number (CI-########) and your customer ID number (CST-#######) found in the top right corner of your invoice, in order to process payment. If you do not have a copy of your invoice or invoice number, please contact the university department or unit who provided your goods or services.
NOTE: This web payment portal does NOT accept payments for student tuition and fees; Wexner Medical Center patient billing; or Optometry, Dental, or Veterinary Clinic patient billing. Additionally, payments toward accounts in Collections placed with the Ohio Attorney General (OAG) must be made directly on the Ohio Attorney General website.
If you have questions about whether this web payment portal is appropriate for your payment, please contact the Office of the University Bursar at 614-292-1056 or firstname.lastname@example.org.
Pay By Mail
Please send check payments to the following address. Include your Customer ID number (CST-#######) and invoice number (CI-########) found at the top right corner of your invoice in the memo line of the check. All payments are processed within 24 hours of receipt.
The Ohio State University
PO Box 182905
Columbus, OH 43218
At this time, we are unable to accept payments over the phone or in person. Additionally, for our safety and your peace of mind, we are unable to accept cash as a method of payment. Please choose from one of the above options.
Contact the Department Who Provided Your Goods or Services
If you have questions about your invoice(s), please contact the Ohio State University department who provided your goods or services using the contact information below. If the department who provided your invoice is not listed, please contact the Office of the University Bursar for additional assistance.
Entries are in alphabetical order by department. Check back frequently as new contact information is added.
|I purchased my goods or services from...||website||Email Address||Phone Number|
|Arabidopsis Biological Resource Center (ABRC)||https://email@example.com||614-292-9371|
|Astronomy, Department of|
|Athletics, Department of||https://ohiostatebuckeyes.com/||ATH-Invoices@osu.edu|
|Benefits Billing||https://HRConnection.osu.edu |
(OSU credentials required)
|The Blackwell Inn|
|Buckeye Leadership Fellows|
|Campus Chemical Instrumentation Center (CCIC)|
|Center for Applied Plant Sciences|
|Center for Automotive Research (CAR)|
|Center for Design and Manufacturing Excellence (CDME)||https://firstname.lastname@example.org||614-292-6162|
|Center for Electron Microscopy and Analysis (CEMAS)||https://email@example.com||614-643-3110|
|Center on Education and Training for Employment (CETE)||https://cete.osu.edu||CETEfirstname.lastname@example.org||614-292-6869|
|Center for Languages, Literatures and Cultures|
|Center for Public Health Practice (CPHP)||https://u.osu.edu/cphp||CPH-Practice@osu.edu|
|Chemistry and Biochemistry, Department of||https://email@example.com||614-292-6009|
|Child Care Program||https://firstname.lastname@example.org||614-292-4453|
|College of Food, Agricultural, and Environmental Sciences (CFAES)|
|College of Medicine|
|College of Nursing|
|College of Pharmacy|
|College of Social Work|
|Crane Center for Early Childhood Education|
|Drake Performance and Event Center|
|Driving Simulation Laboratory|
|ElectroScience Laboratory (ESL)||614-496-9887|
|English, Department of||https://email@example.com||614-292-6065|
|Facilities Operations and Development|
|Fisher College of Business||https://firstname.lastname@example.org|
|The Fawcett Center|
(OSU credentials required)
|International Data Evaluation Center (IDEC)||https://email@example.com||614-292-6357|
|John Glenn College of Public Affairs||https://firstname.lastname@example.org||614-292-3242|
|Marion Campus Office of Finance and Business Services||https://email@example.com||740-725-6311|
|Moritz College of Law|
|Nanotech West Lab||https://firstname.lastname@example.org||614-688-3055|
|Nuclear Reactor Laboratory (NRL)||https://email@example.com||614-688-2172|
|Office of the Chief Information Officer/ Office of Distance Education and eLearning (OCIO/ODEE)||https://firstname.lastname@example.org||614-688-4357|
|Ohio Manufacturing Institute (OMI)||email@example.com||614-256-3724|
|Ohio Sea Grant & Stone Lab||419-285-1800|
|Ohio Supercomputer Center|
|The Ohio Union|
|OSU Comprehensive Cancer Center (OSUCCC) Shared Resources||https://firstname.lastname@example.org||614-688-9323|
|Public Safety, Department of|
|Simulation Innovation and Modeling Center (SIMCenter)||https://email@example.com||614-292-3598|
|Sociology, Department of|
|Sorority and Fraternity Life|
|Sponsorships & Events|
|Student Health Services||https://shs.osu.edu/|
|Teaching and Learning, Department of|
|Transportation and Traffic Management||https://ttm.osu.edu/|
|University Laboratory Animal Resources (ULAR)||https://ular.osu.edu/|
|WOSU Public Media||https://firstname.lastname@example.org||614-292-4337|
Late Payments & Collections
Finance charges and/or late fees may apply after the due date listed on your invoice. The Ohio State University reserves the right to withhold subsequent goods, services, and/or university records until the outstanding balance is paid in full.
Past due balances are subject to collection efforts by The Ohio State University and the Office of the Ohio Attorney General (OAG) in accordance with state law. Collection methods include but are not limited to state tax refund offsets, bank account attachments and litigation.
University Departments Selling Goods or Services
If you are a staff member in a university department who sells goods or services to external (non-Ohio State) customers, please find resources applicable to you on the Accounts Receivable for University Departments webpage. Note that you must use your university credentials (OSU name.# and password) to access the page.
Resource topics include:
- About the accounts receivable process
- Request customer creation or customer edits (customer creation/edit intake form may be found here)
- Accounts receivable for university units invoicing outside Workday
- Accounts receivable reporting
- Following up with customers
- Accounts in collections
- Returned checks
- Training and other resources
Please utilize the following contact information for questions or concerns.
- Goods or services invoiced: university unit who provided the good or service
- Accounts receivable payment processing and deposit: email@example.com
- Accounts more than 60 days past due (90 days past invoice date): firstname.lastname@example.org
- Training requests: email@example.com
About the Office of the University Bursar
The Office of the University Bursar (OUB) at The Ohio State University partners with university departments and units to create and manage customer accounts, process and deposit payments, collect on past due accounts, and perform accounting and reconciliation for the institution's accounts receivable portfolio. The team also assists 68,000 students and their families, as well as university departments and outside organizations with making payment toward tuition, fees and other charges assessed to the student financial account.
- 38 full-time team members and 7 students
- Over $1.6 billion in transactions processed in FY19
- $5.8 million in outstanding accounts receivable debt recovered by University Collections and partner agencies in FY19
- Over 31,500 customer contacts via phone, email and in person each year
- Over $400 million in refunds processed annually
About University Collections
University Collections, a division of the Office of the University Bursar, is Ohio State’s debt recovery team. They monitor and collect on past due student accounts and balances due to university departments for goods provided or services rendered. They also maintain and collect on certain types of student loans.
University Collections by the numbers:
- 9 full-time staff
- $5.8 million in outstanding accounts receivable recovered in FY19
- Over 110 years of combined experience in the collections industry
- Active portfolio includes approximately $6 million in house and $15 million at the Ohio Attorney General