Accounts Receivable at Ohio State
As an institution, The Ohio State University sells a wide variety of goods and services to external customers comprising nearly $635 million in university assets. To best serve our customers, we are pleased to offer a shared model for management of accounts receivable: individual departments and units provide products or services and invoice for them while the Office of the University Bursar serves as the central clearinghouse for receipt and processing of payment for most invoices issued across campus.
To learn more about accounts receivable at Ohio State, review the information below.
Customers Purchasing Goods or Services
Pay My Bill - Payment Options
Thank you for choosing Ohio State for your business. We are pleased to offer a variety of payment methods to accommodate your needs. Choose from one of the following options.
Pay Online - https://go.osu.edu/paymybill
You may choose to pay via electronic funds transfer (ACH) or by credit or debit card. There are no fees associated with electronic funds transfer payments. A non-refundable 2.75% processing fee is assessed to all credit or debit card transactions.
You will need a copy of your invoice, specifically the invoice number (CI-########) and your customer ID number (CST-#######) found in the top right corner of your invoice, in order to process payment. If you do not have a copy of your invoice or invoice number, please contact the university department or unit who provided your goods or services.
NOTE: This web payment portal does NOT accept payments for student tuition and fees; Wexner Medical Center patient billing; or Optometry, Dental, or Veterinary Clinic patient billing. Additionally, payments toward accounts in Collections placed with the Ohio Attorney General (OAG) must be made directly on the Ohio Attorney General website.
If you have questions about whether this web payment portal is appropriate for your payment, please contact the Office of the University Bursar at 614-292-1056 or bursar@osu.edu.
Pay By Mail
Please send check payments to the following address. Include your Customer ID number (CST-#######) and invoice number (CI-########) found at the top right corner of your invoice in the memo line of the check. All payments are processed within 24 hours of receipt.
The Ohio State University
Accounts Receivable
PO Box 182905
Columbus, OH 43218
At this time, we are unable to accept payments over the phone or in person. Additionally, for our safety and your peace of mind, we are unable to accept cash as a method of payment. Please choose from one of the above options.
Contact the Department Who Provided Your Goods or Services
If you have questions about your invoice(s), please contact the Ohio State University department who provided your goods or services using the contact information below. If the department who provided your invoice is not listed, please contact the Office of the University Bursar for additional assistance.
Entries are in alphabetical order by department. Check back frequently as new contact information is added.
| I purchased my goods or services from... | website | Email Address | Phone Number |
|---|---|---|---|
| Arabidopsis Biological Resource Center (ABRC) | https://abrc.osu.edu/ | abrc@osu.edu | 614-292-9371 |
| Athletics, Department of | https://ohiostatebuckeyes.com/ | ATH-Invoices@osu.edu | |
| Benefits Billing | https://HRConnection.osu.edu (OSU credentials required) | HRConnection@osu.edu | 614-247-myHR (6947) |
| Campus Chemical Instrumentation Center (CCIC) | https://www.ccic.osu.edu/ | fox.1105@osu.edu | 614-292-0689 |
| Center for Automotive Research (CAR) | https://car.osu.edu/ | 614-292-5590 | |
| Center for Design and Manufacturing Excellence (CDME) | https://cdme.osu.edu/ | runnels.12@osu.edu | 614-292-6162 |
| Center for Electron Microscopy and Analysis (CEMAS) | https://cemas.osu.edu/ | ponomarenko.1@osu.edu | 614-643-3110 |
| Center on Education and Training for Employment (CETE) | https://cete.osu.edu | CETE-receivables@osu.edu | 614-292-6869 |
| Center for Public Health Practice (CPHP) | https://u.osu.edu/cphp | CPH-Practice@osu.edu | |
| Chemistry and Biochemistry, Department of | https://chemistry.osu.edu/ | asc-chem-accounting@osu.edu | 614-292-6009 |
| Child Care Program | https://hr.osu.edu/child-care-program | lambert.339@osu.edu | 614-292-4453 |
| College of Pharmacy | https://pharmacy.osu.edu/ | ||
| Dental Clinics | https://dentistry.osu.edu/patients/ohio-state-dental-clinics | 614-292-0335 | |
| Driving Simulation Laboratory | https://drivesim.osu.edu/ | ||
| ElectroScience Laboratory (ESL) | 614-496-9887 | ||
| English, Department of | https://english.osu.edu/ | english.fiscal@osu.edu | 614-292-6065 |
| Fisher College of Business | https://fisher.osu.edu | turk.272@osu.edu | |
| HRConnection | https://HRConnection.osu.edu (OSU credentials required) | HRconnection@osu.edu | 614-247-myHR (6947) |
| International Data Evaluation Center (IDEC) | https://www.idecweb.us | helpdesk@idecweb.us | 614-292-6357 |
| John Glenn College of Public Affairs | https://glenn.osu.edu | glenn-training@osu.edu | 614-292-3242 |
| Keep Books | https://keepbooks.osu.edu | osulc@osu.edu | 614-292-6357 |
| Lima Campus | https://lima.osu.edu/ | phelps.2@osu.edu | 567-242-7205 |
| Literacy Collaborative | https://lc.osu.edu | osulc@osu.edu | 614-292-6357 |
| Mansfield Campus | https://mansfield.osu.edu/ | ||
| Marion Campus Office of Finance and Business Services | https://osumarion.osu.edu/faculty-and-staff/staff-services/financeandbusiness/ | marionbog@osu.edu | 740-725-6311 |
| Nanotech West Lab | https://nanotech.osu.edu | nanotech@osu.edu | 614-688-3055 |
| Nisonger Center | https://nisonger.osu.edu | nisongeradmin@osumc.edu | 614-685-3192 |
| Nuclear Reactor Laboratory (NRL) | https://reactor.osu.edu/ | reactor@osu.edu | 614-688-2172 |
| Office of the Chief Information Officer/ Office of Distance Education and eLearning (OCIO/ODEE) | https://ocio.osu.edu/ | ociobillingcenter@osu.edu | 614-688-4357 |
| OHTECH (includes OARNet, Ohio Supercomputer Center, and OhioLINK) | https://www.oh-tech.org/ | 614-292-9248 | |
| Ohio Manufacturing Institute (OMI) | https://omi.osu.edu/ | kelley.81@osu.edu | 614-256-3724 |
| Ohio Sea Grant & Stone Lab | 419-285-1800 614-292-3582 | ||
| Optometry Clinic | https://greatvision.osu.edu/ | ||
| OSU Comprehensive Cancer Center (OSUCCC) Shared Resources | https://eramp.osumc.edu | erampadmins@osu.edu | 614-688-9323 |
| Public Safety, Department of | https://dps.osu.edu | 614-247-6300 | |
| Reading Recovery | https://readingrecovery.osu.edu | osulc@osu.edu | 614-292-6357 |
| Simulation Innovation and Modeling Center (SIMCenter) | https://simcenter.osu.edu/ | pasternak.6@osu.edu | 614-292-3598 |
| Student Health Services | https://shs.osu.edu/ | shs@osu.edu | 614-292-4321 |
| Transportation and Traffic Management | https://ttm.osu.edu/ | ttminfo@osu.edu | 614-292-RIDE (7433) |
| Uniprint | https://uniprint.osu.edu/ | uniprintcustserv@osu.edu | 614-292-3450 |
| University Airport | https://osuairport.org/ | ||
| University Housing | https://housing.osu.edu | housing@osu.edu | 614-292-8266 |
| University Laboratory Animal Resources (ULAR) | https://ular.osu.edu/ | ||
| University Libraries | https://library.osu.edu/ | asklibcirc@osu.edu | 614-292-2400 |
| WOSU Public Media | https://wosu.org | business@wosu.org | 614-292-4337 |
Late Payments & Collections
Finance charges and/or late fees may apply after the due date listed on your invoice. The Ohio State University reserves the right to withhold subsequent goods, services, and/or university records until the outstanding balance is paid in full.
Past due balances are subject to collection efforts by The Ohio State University and the Office of the Ohio Attorney General (OAG) in accordance with state law. Collection methods include but are not limited to state tax refund offsets, bank account attachments and litigation.
University Departments Selling Goods or Services
If you are a staff member in a university department who sells goods or services to external (non-Ohio State) customers, please find resources applicable to you on the Accounts Receivable for University Departments webpage. Note that you must use your university credentials (OSU name.# and password) to access the page.
Resource topics include:
- About the accounts receivable process
- Request customer creation or customer edits (customer creation/edit intake form may be found here)
- Accounts receivable for university units invoicing outside Workday
- Accounts receivable reporting
- Following up with customers
- Accounts in collections
- Returned checks
- Training and other resources
Contact Information
Please utilize the following contact information for questions or concerns.
- Goods or services invoiced: university unit who provided the good or service
- Accounts more than 60 days past due (90 days past invoice date): collections@osu.edu