Accounts Receivable at Ohio State

As an institution, The Ohio State University sells a wide variety of goods and services to external customers comprising nearly $635 million in university assets. To best serve our customers, we are pleased to offer a shared model for management of accounts receivable: individual departments and units provide products or services and invoice for them while the Office of the University Bursar serves as the central clearinghouse for receipt and processing of payment for most invoices issued across campus.

To learn more about accounts receivable at Ohio State, review the information below.

Customers Purchasing Goods or Services


Pay My Bill - Payment Options

Thank you for choosing Ohio State for your business. We are pleased to offer a variety of payment methods to accommodate your needs. Choose from one of the following options.

Pay Online - https://go.osu.edu/paymybill

You may choose to pay via electronic funds transfer (ACH) or by credit or debit card. There are no fees associated with electronic funds transfer payments. A non-refundable 2.75% processing fee is assessed to all credit or debit card transactions.

You will need a copy of your invoice, specifically the invoice number (CI-########) and your customer ID number (CST-#######) found in the top right corner of your invoice, in order to process payment. If you do not have a copy of your invoice or invoice number, please contact the university department or unit who provided your goods or services.

NOTE: This web payment portal does NOT accept payments for student tuition and fees; Wexner Medical Center patient billing; or Optometry, Dental, or Veterinary Clinic patient billing. Additionally, payments toward accounts in Collections placed with the Ohio Attorney General (OAG) must be made directly on the Ohio Attorney General website.

If you have questions about whether this web payment portal is appropriate for your payment, please contact the Office of the University Bursar at 614-292-1056 or bursar@osu.edu.

Pay By Mail

Please send check payments to the following address. Include your Customer ID number (CST-#######) and invoice number (CI-########) found at the top right corner of your invoice in the memo line of the check. All payments are processed within 24 hours of receipt.

The Ohio State University
Accounts Receivable
PO Box 182905
Columbus, OH 43218

At this time, we are unable to accept payments over the phone or in person. Additionally, for our safety and your peace of mind, we are unable to accept cash as a method of payment. Please choose from one of the above options.

About Your Invoice

Sample customer invoice

Contact the Department Who Provided Your Goods or Services

If you have questions about your invoice(s), please contact the Ohio State University department who provided your goods or services using the contact information below. If the department who provided your invoice is not listed, please contact the Office of the University Bursar for additional assistance.

Entries are in alphabetical order by department. Check back frequently as new contact information is added.

I purchased my goods or services from...websiteEmail AddressPhone Number
Arabidopsis Biological Resource Center (ABRC)https://abrc.osu.edu/abrc@osu.edu614-292-9371
Astronomy, Department of   
Athletics, Department ofhttps://ohiostatebuckeyes.com/ATH-Invoices@osu.edu 
Benefits Billinghttps://HRConnection.osu.edu
(OSU credentials required)
HRConnection@osu.edu614-247-myHR (6947)
The Blackwell Inn   
Buckeye Leadership Fellows   
BuckeyeThon   
Campus Chemical Instrumentation Center (CCIC)   
Center for Applied Plant Sciences   
Center for Automotive Research (CAR)   
Center for Design and Manufacturing Excellence (CDME)https://cdme.osu.edu/runnels.12@osu.edu614-292-6162
Center for Electron Microscopy and Analysis (CEMAS)https://cemas.osu.edu/ponomarenko.1@osu.edu614-643-3110
Center on Education and Training for Employment (CETE)https://cete.osu.eduCETE-receivables@osu.edu614-292-6869
Center for Languages, Literatures and Cultures   
Center for Public Health Practice (CPHP)https://u.osu.edu/cphpCPH-Practice@osu.edu 
Chemistry and Biochemistry, Department ofhttps://chemistry.osu.edu/asc-chem-accounting@osu.edu614-292-6009
Child Care Programhttps://hr.osu.edu/child-care-programlambert.339@osu.edu614-292-4453
College of Food, Agricultural, and Environmental Sciences (CFAES)   
College of Medicine   
College of Nursing   
College of Pharmacy   
College of Social Work   
Crane Center for Early Childhood Education   
Dental Clinics   
Drake Performance and Event Center   
Driving Simulation Laboratory   
ElectroScience Laboratory (ESL)

https://electroscience.osu.edu/

 614-496-9887
English, Department ofhttps://english.osu.edu/english.fiscal@osu.edu614-292-6065
Facilities Operations and Development   
Fisher College of Businesshttps://fisher.osu.eduturk.272@osu.edu 
The Fawcett Center   
HRConnectionhttps://HRConnection.osu.edu
(OSU credentials required)
HRconnection@osu.edu614-247-myHR (6947)
International Data Evaluation Center (IDEC)https://www.idecweb.ushelpdesk@idecweb.us614-292-6357
John Glenn College of Public Affairshttps://glenn.osu.eduglenn-training@osu.edu614-292-3242
Keep Bookshttps://keepbooks.osu.eduosulc@osu.edu614-292-6357
Lima Campushttps://lima.osu.edu/phelps.2@osu.edu567-242-7205
Literacy Collaborativehttps://lc.osu.eduosulc@osu.edu614-292-6357
Mansfield Campus   
Marion Campus Office of Finance and Business Serviceshttps://osumarion.osu.edu/faculty-and-staff/staff-services/financeandbusiness/marionbog@osu.edu740-725-6311
Moritz College of Law   
Nanotech West Labhttps://nanotech.osu.edunanotech@osu.edu614-688-3055
Nisonger Centerhttps://nisonger.osu.edunisongeradmin@osumc.edu614-685-3192
Nuclear Reactor Laboratory (NRL)https://reactor.osu.edu/reactor@osu.edu614-688-2172
OARNet   
Office of the Chief Information Officer/ Office of Distance Education and eLearning (OCIO/ODEE)https://ocio.osu.edu/ociobillingcenter@osu.edu614-688-4357
Ohio Manufacturing Institute (OMI) kelley.81@osu.edu614-256-3724
Ohio Sea Grant & Stone Lab

https://ohioseagrant.osu.edu/
https://stonelab.osu.edu

StoneLabAR@osu.edu

419-285-1800
614-292-3582
Ohio Supercomputer Center   
The Ohio Union   
Optometry Clinic   
OSU Comprehensive Cancer Center (OSUCCC) Shared Resourceshttps://eramp.osumc.eduerampadmins@osu.edu614-688-9323
Public Safety, Department of   
Reading Recoveryhttps://readingrecovery.osu.eduosulc@osu.edu614-292-6357
Recreational Sports   
Schottenstein Center   
Simulation Innovation and Modeling Center (SIMCenter)https://simcenter.osu.edu/pasternak.6@osu.edu614-292-3598
Sociology, Department of   
Sorority and Fraternity Life   
Sponsorships & Events   
Student Health Serviceshttps://shs.osu.edu/  
Student Philanthropy   
Teaching and Learning, Department of   
Transportation and Traffic Managementhttps://ttm.osu.edu/  
Uniprinthttps://uniprint.osu.edu/ 7
University Airporthttps://osuairport.org/  
University Housinghttps://housing.osu.eduhousing@osu.edu614-292-8266
University Laboratory Animal Resources (ULAR)https://ular.osu.edu/  
University Librarieshttps://library.osu.edu/asklibcirc@osu.edu614-292-2400
WOSU Public Mediahttps://wosu.orgbusiness@wosu.org614-292-4337

Late Payments & Collections

Finance charges and/or late fees may apply after the due date listed on your invoice. The Ohio State University reserves the right to withhold subsequent goods, services, and/or university records until the outstanding balance is paid in full.

Past due balances are subject to collection efforts by The Ohio State University and the Office of the Ohio Attorney General (OAG) in accordance with state law. Collection methods include but are not limited to state tax refund offsets, bank account attachments and litigation.

 

University Departments Selling Goods or Services


If you are a staff member in a university department who sells goods or services to external (non-Ohio State) customers, please find resources applicable to you on the Accounts Receivable for University Departments webpage. Note that you must use your university credentials (OSU name.# and password) to access the page.

Resource topics include:

  • About the accounts receivable process
  • Request customer creation or customer edits (customer creation/edit intake form may be found here)
  • Accounts receivable for university units invoicing outside Workday
  • Accounts receivable reporting
  • Following up with customers
  • Accounts in collections
  • Returned checks
  • Training and other resources

 

Contact Information


Please utilize the following contact information for questions or concerns.

 

About the Office of the University Bursar


The Office of the University Bursar (OUB) at The Ohio State University partners with university departments and units to create and manage customer accounts, process and deposit payments, collect on past due accounts, and perform accounting and reconciliation for the institution's accounts receivable portfolio. The team also assists 68,000 students and their families, as well as university departments and outside organizations with making payment toward tuition, fees and other charges assessed to the student financial account.

  • 38 full-time team members and 7 students
  • Over $1.6 billion in transactions processed in FY19
  • $5.8 million in outstanding accounts receivable debt recovered by University Collections and partner agencies in FY19
  • Over 31,500 customer contacts via phone, email and in person each year
  • Over $400 million in refunds processed annually

 

About University Collections


University Collections, a division of the Office of the University Bursar, is Ohio State’s debt recovery team. They monitor and collect on past due student accounts and balances due to university departments for goods provided or services rendered. They also maintain and collect on certain types of student loans.

University Collections by the numbers:

  • 9 full-time staff
  • $5.8 million in outstanding accounts receivable recovered in FY19
  • Over 110 years of combined experience in the collections industry
  • Active portfolio includes approximately $6 million in house and $15 million at the Ohio Attorney General