Accounts Receivable at Ohio State

As an institution, The Ohio State University sells a wide variety of goods and services to external customers comprising nearly $635 million in university assets. To best serve our customers, we are pleased to offer a shared model for management of accounts receivable: individual departments and units provide products or services and invoice for them while the Office of the University Bursar serves as the central clearinghouse for receipt and processing of payment for most invoices issued across campus.

To learn more about accounts receivable at Ohio State, review the information below.

Customers Purchasing Goods or Services

University Departments Selling Goods or Services

If you are a staff member in a university department who sells goods or services to external (non-Ohio State) customers, please find resources applicable to you on the Accounts Receivable for University Departments webpage. Note that you must use your university credentials (OSU name.# and password) to access the page.

Resource topics include:

• About the accounts receivable process
• Request customer creation or customer edits (customer creation/edit intake form may be found here)
• Accounts receivable for university units invoicing outside Workday
• Accounts receivable reporting
• Following up with customers
• Accounts in collections
• Returned checks
• Training and other resources

Contact Information

Please utilize the following contact information for questions or concerns.

• Goods or services invoiced: university unit who provided the good or service
• Accounts receivable payment processing and deposit: oub-customeraccounts@osu.edu
• Accounts more than 60 days past due (90 days past invoice date): collections@osu.edu
• Training requests: oub-training@osu.edu

About the Office of the University Bursar

The Office of the University Bursar (OUB) at The Ohio State University partners with university departments and units to create and manage customer accounts, process and deposit payments, collect on past due accounts, and perform accounting and reconciliation for the institution's accounts receivable portfolio. The team also assists 68,000 students and their families, as well as university departments and outside organizations with making payment toward tuition, fees and other charges assessed to the student financial account.

• 38 full-time team members and 7 students
• Over $1.6 billion in transactions processed in FY19
• $5.8 million in outstanding accounts receivable debt recovered by University Collections and partner agencies in FY19
• Over 31,500 customer contacts via phone, email and in person each year
• Over $400 million in refunds processed annually

About University Collections

University Collections, a division of the Office of the University Bursar, is Ohio State’s debt recovery team. They monitor and collect on past due student accounts and balances due to university departments for goods provided or services rendered. They also maintain and collect on certain types of student loans.

University Collections by the numbers:

• 9 full-time staff
• $5.8 million in outstanding accounts receivable recovered in FY19
• Over 110 years of combined experience in the collections industry
• Active portfolio includes approximately $6 million in house and $15 million at the Ohio Attorney General