Frequently Asked Questions

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How do I sign-up to be a Sender?

Sign-up to be a sender by going to my.osu.edu and selecting eSignature from the menu bar. Select the “Request for eSignature Sender privileges” link. From there you will be asked to accept Terms and Conditions and take the required training. In addition, your request will be validated with your supervisor. 

How do I sign-up to be an Author?

Users can sign-up to be an author by sending an email to access@osu.edu. Access will get approval from the appropriate college / VP authority and the B&F business sponsor to be granted “Author” access. From there you will be asked to accept Terms and Conditions and take the required training. You must first complete all of the Sender steps before becoming an Author.

Where should Signers store their copies of signed documents?

We ask that you download your completed documents (both Certificate of Completion and Document) and store them in accordance with the record retention policy and your departmental guidelines. In the future we plan on moving all eSignature documents into EDM.

Do people who sign documents need an eSignature account?

No, only people who send documents out for signature require a DocuSign account. All OSU faculty, staff and students will have a DocuSign account. Other individuals may desire a personal DocuSign account (free, just sign up on the website) to keep track of documents that they’ve signed.

Does eSignature have a storage limit or storage capacity?

Our DocuSign partners have provided us with ample storage at this time. They have built a fully elastic, scalable storage model that they routinely monitor. In addition, they recently added 5 petabytes of storage for future growth.

When is training available and what is in the training?

Training will be available starting September 14, 2015. Training will consist of the Sender and Author Roles and include links and information related to the Policy, ADA Compliance, and Data Security. 

How will Training be delivered for eSignature?

Training will be delivered via BuckeyeLearn. Direct links can be found below:

Sender Training: eSignature Sender

Author Training: eSignature Author