Frequently Asked Questions
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Why is it that some recipients do not see the invitation email for them to sign?
If the recipient doesn’t see the email inviting them to sign, try the following steps:
1. Have the recipient check their spam filter and deleted items for a message from dse@docusign.net. Invitations that are forwarded to another service may be considered spam.
2. If the recipient receives their mail on a service other than OSU’s (such as Gmail), obtain their email address on the service where they read their mail, and correct the envelope to use that address. This skips the forwarding and will avoid problems with most anti-spam systems.