Frequently Asked Questions

When activating a new or replacement PCard, you will be prompted to provide the 4-digit verification code that was identified in the application.  The same verification code will be prompted by the bank when calling with general account inquiries or when reporting a card lost/stolen. 

The code will not permit users to make changes to their accounts (e.g., limit increases).

If you don't recall the code entered on the application, contact the PCard Office for assistance.  The code will only be provided to the employee name listed on the application.

To verify the cycle balance available on your PCard, contact PNC at 800-685-4039 (providing verification code when prompted) or the PCard Office.

Note:  Cycle balance will typically refresh on the 25th of every month (exceptions occur with weekends and holidays).

Typically, the billing cycle starts on the 25th of one month and ends on the 24th of the following month (e.g., September 25 - October 24).  In the case of a weekend or holiday, the cycle date will shift to the next business day.

Statements are issued by email the day after the cycle end date. The billing cycle ends on the 24th of each month (in the case of a weekend or holiday, the following business day). 

Bank statements are issued only for billing cycles that have transactions.  If you do not make any purchases on your card during the billing cycle, you will not receive a monthly statement. 

Note:  If transactions were made and you did not receive a monthly statement, please contact the PCard Office.