Frequently Asked Questions
Why should I sign up for a pay card?
Direct deposit has advantages over paper checks for a variety of reasons, including greater security, speed and simplicity. Starting July 1, 2019, Ohio State will pay all employees through a direct deposit option - either a checking account, savings account or pay card. (Paper checks will no longer be an option.)
You can choose the direct deposit option that works best for your situation, including splitting your pay into several accounts. A pay card is simply one of the options for direct deposit.
Wisely Pay card publishes a webpage that provides some details about its pay card system.
How do I sign up for a pay card?
Requests for pay cards can be submitted through the Employee Service Center under the Direct Deposit/Pay Card service.
What will a pay card cost me?
There is no charge to sign up for pay cards through Wisely Pay card.
The company lists all potential transaction fees, costs, terms and conditions in its Cardholder Agreement and Disclosure form, which is delivered with your physical pay card. The instructions also explain how to avoid fees.
Am I required to use a pay card?
No. You may use any of the direct deposit options, which include using your checking accounts, savings accounts and the Wisely Pay card.
As of July 1, 2019, the university will not be printing paper checks, so employees who do not specify their preference by that day will automatically be sent a pay card and have their pay assigned to it. However, employees can update their direct deposit preferences at any time.
After setting up a pay card, can I change my preferences?
Yes. You may adjust your direct deposit preferences at any time through Workday.
Can I split my pay among several accounts and/or a pay card?
Yes. Use Workday to determine how you want to receive your pay.
When will my payroll funds be available on my Wisely Pay card?
Your funds will be available to you on payday.
Is the the direct deposit process different for Wisely Pay card than into a bank account?
No, the process is the same.
Do I need to have a Social Security number to get a Wisely Pay card?
How do I find a surcharge-free ATM?
Wisely Pay card posts links to surcharge-free ATMs on its ATM locator webpage, which includes links to:
Who do I notify about a lost/stolen pay card and how do I request a new one?
Call Wisely Pay card immediately at 866-313-6901. Submit a Direct Deposit/Pay Card ticket through HR Connection for issues related to stolen pay cards.
Can I withdraw all the money off my card at one time?
Yes. You can go to a bank that services VISA and withdraw all of your money to the penny. Inform the teller you wish to do an over-the-counter transaction, and tell them the exact amount you would like to withdraw.
See your cardholder agreement from Wisely Pay card for details.
Can I pick up my pay card instead of having it mailed?
Yes, please submit a ticket through HR Connection.