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How do I resolve a match exception?

Answer

  Verify that goods/services ordered from supplier match what is received.

    ▪    Communicate directly with the Supplier as the university's point of contact.

    ▪    Monitor your area's PO lifecycle in the Financials system (See Financials System Tips & Tools and Purchase Order Report).

    ▪    Routinely run/review Match Exception Report to identify match exception(s) for department/college area.

    ◦    Issue Change Order Requisition as necessary.

    ◦    Contact an Expediting associate for assistance.