The reasons that we require all support questions to be sent via email are:
- to ensure that we understand your questions - sometimes there are language or accent issues that may make it difficult to understand your questions over the telephone;
- to ensure that you understand our answers - sometimes there are language or accent issues that may make it difficult for you to understand our answers over the telephone, remember that GTP Support Center is in Texas and we like to say "y'all" :);
- to allow you to have the answer in writing so that in the case you forget what we said, you will have an email to review at a later time; and
- to allow us to have a record of the questions that come in so that if we receive the same question several times, we can consider whether we need to make an adjustment in GTP.
FAQ Set: