Virtual Incentives

• 8% discount on digital gift cards
• Custom program setups available
• Gift card/reward distribution tracking and reporting

• Contact Virtual Incentives via email at OSUsupport@virtualincentives.com and provide as much of the following information as you can:
• OSU Account Name
  • A list of existing accounts and their admins can be found below. Many programs can be set up under an account, so users should try to find an existing account before setting up a new one.
    • If your org./dept. does not have an account, indicate that you would like to set up a new account.
• Name of Program
  • For internal use and reference - programs are what get funded. Many programs can be set up under a single account as needed. E.g., and account for College of Medicine might have programs named "2024 Employee Appreciation," "2024 Recruitment Incentive," and "Sample Survey Incentive."
• Program Contact
  • Name, Email, and Phone Number
  • The program contact will receive email notifications for orders and funding
• Product Type/Brand(s)
  • See Virtual Incentives' product catalog here - Reward Catalog
• Denomination(s)
  • Fixed or Range
• Email/Landing Page Customization
  • You can provide Logo, Subject Line/Header, Message Body, Signature Block (Sender, Sender Name, Sender Title) for message customization
• Project Details
  • Number of total payments
  • Launch and end dates
• Funding/Invoice Amount
  • You will request an invoice from Virtual Incentives for the amount you will fund. This request will need to account for the 8% discount virtual rewards, and/or any fullfillment/shipping fees for physical rewards.
    • e.g., If you wish to issue $1000 in virtual rewards, you will request an invoice for $920.
• Create a requisition using the type "Buckeye Buy Request"
• Virtual Incentives has a Hosted Catalog with a single $1 line item. Add quantity of dollars needed to match your invoice.
  • Contact the Marketplace Team if you need assistance with ordering through Buckeye Buy.
• Provide PO# to Virtual Incentives, who will add PO# to invoice and submit to AP for payment. Once invoice is paid (terms are net-immediate) funds will be available for distribution by Virtual Incentives.

Once a program has been setup and the user has been given access to their program by the VI Now Admin and they’ve received email notification from VI stating the funds are available on the program balance, the user can follow the instruction below to place their order(s):

• Log into Vi Now Account
• Under the Orders tab, Click the "Create new" button
• Select your Program, Product & Fulfillment Type and click the “Next” button
• Download the Order Template File
• Fill out the required fields
  • Virtual Rewards: Denomination, Email, First Name, Last Name
  • If their name is to be anonymous, you can enter something like "Reward Recipient" for the first name and "N/a" for the last name.
  • It is also HIGHLY recommended to put some unique information in at least one of the 10 UDF fields for more enhanced reporting/searchability (Reward DNA Report)
• Save the file to your computer & upload the file to VI Now using the “Upload” Button
• Click Next, Review your Order and Click the “Process My Order” Button
• Virtual Reward Orders will process immediately with funds on the program’s balance and all recipients in the order file will receive their reward within one hour.

Below are existing accounts and their current admins. Admins can approve new users and programs on accounts. If your program can be set up under an existing account, that is the quickest option. If you believe your program requires its own account, or your department should get its own account, you may request that. 

• GiftCard PASS (most used) - curate a selection of brands including any eGift Cards, Virtual Visa & Physical Visa and let the recipient choose
  • 8% Discount ($2.85 Fulfillment Fee if Physical Visa is chosen)
• Virtual Visa
  • 8% Discount
• Physical Visa
  • $2.85 Fulfillment Fee (Plus Bulk Shipping Fees if applicable)
• Virtual Visa w/ Physical Visa Option
  • 8% Discount ($2.85 Fulfillment Fee if Physical Visa is chosen)
• eGift Cards - Amazon, Target, Walmart, Kroger and hundreds more
  • 8% Discount
• Physical Gift Cards - 50+ Brands such as Amazon, Target, Walmart. Bulk Fulfillment Only
  • $2.85 Fulfillment Fee (Plus Bulk Shipping Fees)

Claim links for virtual gift cards will expire after 90 days. This is spelled out in the message the recipients receive. Once claimed, gift cards do not expire.

Program funds that have been sent to VI but not distributed can be returned to OSU upon request.

Primary support team: OSUsupport@virtualincentives.com

Ryan Burns - For escalation, if needed
Phone: 845-842-1007
Email: rburns@virtualincentives.com

• Katrina Mooney, Buyer
• Steve Hronek, Commodity Manager