What should I do if I can’t find a particular airline?

Corporate Travel Partners (CTP) provides access to more than 1,000 domestic and international airlines through its full-service agents and the online booking tool (Concur). 

If you cannot find the airline you are seeking within Concur, try these options:

  1. Refer to the Resource Guides to ensure the appropriate search/filter techniques are applied to optimize your results.  Particularly if you are booking an international flight, you may want to try your search again after unchecking the “Flights w/ no double connections” box in Concur to see all options.
  2. Contact the Concur help desk (877-727-5188; hours 8:00am - 7:00pm EST) for assistance with system rules or technology issues that may be affecting your search results. 
  3. Contact a CTP full service agent for assistance. Agents often can assist in cases when the airline is not listed in the online booking tool (Concur).  
     

Most established airlines are available through CTP/Concur, but there are exceptions.  These include airlines that have been deemed by the university, to lack a record of consistent service, no-frills airlines that make up for low-cost fares with a variety of “hidden” fees, and some international airlines that have payment processes that conflict with university policy.

The university has an obligation to ensure a certain level of service among the carriers used for business travel.  If you believe that an airline has been improperly excluded, please contact the university Travel Office.