Answer
Ohio State's contracted travel agencies provide comprehensive travel support to assist travelers before, during, and after their trip. These services include, but are not limited to:
- Airfare booking, exchanges, cancellations, and refunds
- Lodging reservations, changes, and cancellations
- Ground transportation arrangements such as rental cars, rail, and shuttle services
- Assistance with itinerary changes due to business needs, disruptions, or emergencies
- Support with airline rules, fare restrictions, and refund/change options
- Traveler support for unused tickets, credits, or travel disruptions
The contracted travel agencies act as a single point of contact to help manage travel arrangements efficiently while ensuring compliance with university travel policies and supplier requirements.
More information on specific services provided can be found at Contact a Travel Agent.