Answer
In most cases, the University’s contracted travel agency that originally booked the airfare will proactively contact the traveler to notify them of any flight changes or cancellations and to explain available options.
If the traveler becomes aware of a change or cancellation before being contacted, they should reach out directly to the University's contracted travel agency as soon as possible. The agency can assist with rebooking, applying unused ticket credits, or processing refunds in accordance with the airline’s fare rules.