General
Can I designate a different bank account for my payment other than the one used for my pay?
This option is not available at this time.
What if my bank account is closed when my payment reaches my bank?
Internal Supplier: Your bank will return the payment amount to the university. You will need to submit a change of bank account through Workday. Contact Payroll at 614-292-2311 for specific instructions on how to expedite this process. Accounts Payable will be able to reissue the payment after the change has been processed and confirmed.
External Supplier: Your bank will return the payment amount to the university. You will need to contact Supplier Maintenance for instructions on how to update the bank account information.
If I am expecting more than one payment, will these be rolled together into one deposit into my bank account?
Yes, if all of the payment information is submitted, approved and processed at the time same. The Excel spreadsheet attached to the notification email will itemize the payment information.
Am I allowed to receive a check in lieu of direct deposit for my payment?
This option is not available at this time.
How can I change the bank account where my payment will be deposited?
Submitting changes to your bank account can be done through your Workday worker profile.
Who should I contact with a question concerning where my payment was deposited?
Contact the Accounts Payable office at 614-292-6831 or send an email to apcustomerservice@osu.edu.
If my pay is deposited into multiple accounts, will my payment be deposited the same way?
The Accounts Payable system provides for only one bank account so each employee payment will be deposited into a single bank account. If you have multiple direct deposit accounts for your pay, your payment will be deposited in the account you have designated as receiving your remaining balance, also referred to as your "balance account".
I have not accessed my OSU email account before. Where do I start?
Instructions for activating your Ohio State email account are available on the OCIO help pages or by calling 8-HELP.
How long will it take for my payment to be deposited into my bank account?
You should allow at least 3-5 business days for your bank to deposit the payment into your account from the time you receive the email confirmation.
What does the email notification look like?
From: APNotify@osu.edu
Sent: Tuesday, November 28, 2017 9:55 AM
To:
Subject: Electronic Remittance from the Ohio State University
A disbursement has been processed from OSU and will be deposited directly into your bank account.
Total amount submitted:
Date Processed
The attached file is provided for your information UNIV_00000XXXXXXXXXXXXXXXX.csv. Open this file to bring up an Excel worksheet which provides supporting detail of the specific transactions included on this payment.
If you have further questions, please contact:
Accounts Payable
The Ohio State University
Stores Bldg. Room 120
2650 Kenny Rd.
Columbus, Ohio 43210
Phone: 614 292-6831
Fax: 614 292-2294
Email: apcustomerservice@osu.edu
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