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How do I cancel my airfare if my business trip is cancelled?
If your business trip is cancelled, contact the University’s contracted travel agency that originally booked the airfare as soon as possible to cancel your airfare and any other related reservations (such as hotel and ground transportation).
Prompt notification helps minimize cancellation fees, preserves any available airline credits for future use on non‑refundable fares, and ensures a timely refund when refundable fares apply.
What if my travel dates or destination change after my flight has already been booked?
If your travel dates or destination change, contact the University’s contracted travel agency that originally booked the airfare. The agency will rebook your flight based on the updated travel details and in accordance with University Travel Policy.
The University's contracted travel agency will advise whether a fare difference, airline change fee, or airline credit applies.
If I am reimbursed for a refundable ticket and then receive a refund, do I need to repay the University?
Yes. If you receive a refund for an airfare expense that the University has already paid or reimbursed, you are required to repay those funds to the University.
Refer to the Personal Expense Repayment Process – Airfare Credit Card job aid for repayment options and instructions.
Who is responsible for managing unused airline tickets or credits?
The traveler is responsible for managing and monitoring any unused airline tickets or credits associated with their business travel. This includes tracking expiration dates and ensuring credits are used for future business travel in accordance with University Travel Policy.
Unused tickets issued from bookings with the contracted travel agency are stored in the traveler's Concur profile.
Travelers must work with the University’s contracted travel agency to apply unused ticket credits to business travel.
The University’s contracted travel agency will send expiration reminder notifications to the traveler 90 and 60 days before the unused ticket expires. Unused tickets that expire due to inaction cannot be reimbursed or reissued.
Any unused ticket acquired from the cancellation of business travel airfare that has been purchased by Ohio State payment methods (e.g., PCard) or reimbursed with university resources must not be used for personal travel.
How do I exchange an unused ticket for business travel?
To exchange an unused airline ticket resulting from a canceled business trip, contact one of the University’s contracted travel agencies and provide an approved Spend Authorization for the new business travel. Unused tickets cannot be exchanged through Concur.
If the unused ticket cannot be applied to business travel before its expiration date, work with your unit to determine whether it may be transferred to another employee traveler, if permitted by the airline. Personal use is not permitted.
What is the difference between an unused ticket credit and an airline Miscellaneous Charges Order (MCO)?
An unused ticket credit is created when a previously purchased airline ticket (or a portion of it) is not used as a result of a change or cancellation. The value of the ticket is retained by the University's contracted travel agency as a credit that can be applied toward a future business travel, subject to airline rules, expiration dates, and fare restrictions.
An airline Miscellaneous Charges Order (MCO) is a credit issued by an airline for a specific dollar amount that is not tied to a specific unused ticket. MCOs are commonly created as the result of ticket exchanges, cancelled flights, or fare adjustments. MCOs can only be processed, tracked, and applied toward future business travel by the contracted travel agency [https://busfin.osu.edu/buy-sell-travel/travel/contact-travel-agent] that originally issued the MCO. Travelers cannot use MCOs directly with the airline.
Both unused ticket credits and MCOs are subject to airline restrictions and expiration dates and must be managed in accordance with the University Travel Policy. Travelers should contact the University's contracted travel agency for assistance with applying either type of credit.
Would a traveler be entitled to the full Per Diem allowance if a meal were included in the conference fee, served on the plane or provided by other documented circumstances?
Full meal allowances while on travel status will not be paid if provided through other travel-related purchases (e.g. continental breakfast built into the hotel room rate). The allowance must be adjusted by deducting the appropriate meal percentage (25% – breakfast; 25% – lunch; 50% – dinner) from the full Per Diem allowance for the applicable city location.
A traveler has multiple small dollar receipts for miscellaneous expenses related to business travel – is a receipt required?
Miscellaneous expenses considered necessary for business travel (e.g. taxi fares, baggage fees, parking, tolls, internet connectivity, Visas, immunizations, etc.) may be reimbursed without a receipt for each individual expense that is $50 or less. However, a detailed description (e.g. “taxi fare to and from JFK airport”) and associated business purpose for the expense must be documented for auditing purposes. Individual expenses in excess of $50 require an original, itemized receipt.
Note: Travel related expenses that are specifically noted in the Procedure Section of the Travel Policy (e.g. airfare, hotel, rental car, et al) have specific documentation requirements and should not be included as a miscellaneous expense.
Do I need an original, itemized receipt to reimburse for a traveler’s meals if less than the Per Diem allowance?
No receipt is required as long as the amount reimbursed is within the Per Diem allowance of the applicable city location. However, a general description of what was purchased must be documented for auditing purposes (i.e. Breakfast on 6/22, and Dinner on 6/23).
If I use my personal vehicle for business travel, whose insurance assumes primary liability?
In the event an injury or accident occurs during business travel status, while in a private vehicle (OSU non-owned), the vehicle driver’s insurance company assumes primary liability for personal injury or property damage incurred by the accident. Primary insurance coverage follows the vehicle’s owner. If this occurs during business travel, injuries to employees may be covered by Worker’s Compensation. Injuries to other parties would fall under the driver’s insurance policy or other insurance such as health insurance of the individual injured. Any private insurance used will have its own deductibles. The University policy may be excess to the owners policy.
What documentation is required in order to be reimbursed mileage for business travel using a personal vehicle?
For one-time trips between two primary destinations, an online map source (e.g. MapQuest or Google Maps) is the best source of address-to-address documentation. When traveling to multiple destinations, or travel covering a wide range of dates (for the same business purpose), a log including odometer readings and address-to-address locations are required to document for audit review.
If I use my personal vehicle for business travel, should I contact my insurance company before the trip?
Yes. Use of a personal vehicle for business purposes may be excluded on the average private insurance policy. Additional coverage may need to be purchased to cover specific circumstances and requirements. Employee and guest travelers are advised to check with their insurance company for provisions and rates to cover such activity.
For more information visit Risk Management.
Best Practice Tip: Consider using one of the university's contracted rental car agencies in lieu of personal vehicle for business travel. Costs are considerably less expensive and the required insurance is included in the rate.
How do I define the traveler’s daily commute for eligible mileage reimbursements?
Business travel mileage should follow the travel policy. The travel policy limits reimbursable miles to the number driven in excess of the number of miles involved in the individual’s daily commute (round trip) for work. Generally:
If the traveler’s headquarters (or primary work location as defined by the traveler’s flexible work agreement or HR documentation) is different than their residence, then the mileage reimbursement is calculated by deducting the daily commute.
If the traveler’s headquarters (or primary work location as defined by the traveler’s flexible work agreement or HR documentation) and their residence are the same location, then a daily commute deduction is not required.
Can I combine personal travel with a business trip?
Travelers may combine personal travel with a business trip, but should consult with their supervisor before initiating arrangements. When arranging travel in these instances, travelers must ensure that arrangements are made in such a way that stewardship of university resources and administrative time is the priority. Travelers incurring additional costs by taking personal travel in conjunction with business travel must pay for the costs of travel and other expenses with personal funds and request reimbursement for the business travel costs. Travel expenses to and from alternate vacation destinations occurring before, during, or after university business travel are not eligible for payment with university procurement methods. In cases when personal travel is added to university business travel, any cost variance in expenses such as airfare, vehicle rental, and/or lodging must be clearly identified and documented in Workday, to validate that the vacation time does not add additional cost to the university.
What documentation do I need if I will be combining business travel with personal travel?
When combining personal travel with business travel, only those expenses directly related to the business travel can be paid/reimbursed by the university. Travelers must ensure that all business related and vacation expense variances are clearly documented and available for audit review. It is best practice to keep all business related expenses separated when possible; this ensures that documentation is as clear as possible. When this cannot be done (e.g. Airfare), cost comparisons should be done to show the pricing differences as if only business time was included. Cost comparisons should be conducted at the same time the expenditure of funds occurs and must be clearly documented and available for audit review. Expenses such as parking and Per Diem will be prorated and limited to only the business travel date/time.
What restrictions might apply to traveling overseas with equipment or data?
Traveling with computers, web enabled cell phones, advanced GPS units, scientific equipment, proprietary information or unpublished data may require an Export Control License. The Office of Research Compliance will monitor when International travel is initiated in order to coordinate specific restrictions and guidance with the traveler.
For additional information contact the Office of Research Compliance at exportcontrol@osu.edu or visit the Office of Research Compliance website.
What are the different Workday roles in the Business Travel Lifecycle?
A list of the different Workday roles can be found in the "Travel Process: Tips and Tricks" section on the Controller's website.
When is a Spend Authorization required?
A Spend Authorization (SA) must be approved in Workday prior to the trip in order to process any payment using university procurement methods (e.g. PCard or PO).
A Spend Authorization is required when the destination is 45 miles or more from the traveler’s headquarters or work location (as defined by the traveler’s flexible work agreement or HR documentation) and/or if travel expenses extend beyond mileage or parking. This applies even when there are no anticipated travel expenses or when a third party is paying for the travel expenses for duty of care purposes.
A blanket Spend Authorization is recommended with multiple in-state transportation costs within a fiscal year.
Is the refueling option through the rental agency an allowable business travel expense when returning a rental vehicle?
Generally, the traveler should refuel the rental vehicle at a gas station to incur the lowest reasonable costs. However, the refueling option through the rental agency may be considered when reasonable circumstances occur (e.g. timing issue). The business reason for the use of this option should be clearly documented.