PCard Newsletter - November 2019

No PCard Transfers

Every PCard is issued to an employee and linked to their employee ID as well as their College/VP Area at the time of ordering. Because of this, PCards cannot be transferred to another employee or College/VP Area.

Department and Service Center PCards are issued to a card manager for shared use within the department/service center. When that card manager leaves the department/service center or university, their PCards cannot be transferred to another employee.

Should any termination or transfer of College/VP Areas or job duties occur, the current card must be cancelled via the PCard Maintenance Form, and a new PCard Application and Memorandum of Agreement must be submitted with the new information.

For questions, contact the PCard Office.

Troubleshooting Declines

• Holds placed on the account by the bank for suspicion of fraud
  • Was the transaction international?
  • Is the merchant at high-risk for fraud?
  • Are these transactions taking place outside the normal spend region (i.e., out of state)?
• Information being entered incorrectly with online purchases
  • Was the correct expiration date entered?
  • Was the 3-digit CVV code (found on the back of your card) entered correctly?
  • Was the billing address entered exactly as it appears on your monthly statement?
• Funds not available
  • Is your transaction limit high enough to cover the total cost of the transaction?
  • Does this transaction exceed your allowable cycle limit?

If you need assistance identifying the cause of decline and/or how to resolve the decline to complete the transaction, simply dial the toll-free number on the back of your PCard – you will be prompted to provide your 4-digit security code. Alternately, you can contact the PCard Office for assistance at pcard@osu.edu or (614) 292-9290.

Disputing a PCard Transaction

Transactions that are not considered legitimate or authorized by the university should be disputed with the bank. Card managers/cardholders must make a good faith attempt to settle the dispute directly with the supplier. If unable to resolve the dispute with the supplier, the Dispute Form (also found on the back of the monthly credit card statement) must be submitted to the bank. To ensure dispute rights and prevent loss to the unit, the dispute notification must be received by the bank within 60 days of the statement date on which the disputed charge first appeared.

For more information, refer to PCard Disputes or contact the PCard Office.